This notice (the "Cookies Notice") is designed to help visitors and users understand how and why we use cookies and other tracking technologies ("Cookies") on https://luv.ai/ (the "Services"). Luv.ai LLC ("Luv.ai", "we", "us" or "our") is the Controller for the processing implemented through the Services.

For purposes of this Cookies Notice, "you" and "your" means you as the user of the Services.

Cookies are small text files that are stored on your computer or mobile device when you visit a website or mobile application. They help websites recognize your device and remember information about your visit, preferences, and actions.

As you navigate through and interact with the Services, we may use Cookies to collect certain information about your equipment, browsing actions, and patterns, including details of your visits on the Services (including traffic data, location data, logs, and other communication data and the resources that you access and use on the Services); or information about your computer and internet connection (including your IP address, operating system, and browser type).

We also may use Cookies to collect information about your online activities over time and across third-party websites or applications or other online services. It helps us to improve your experience and deliver a better and more personalized Service, including by enabling us to:

a. estimate our audience size and usage patterns;

b. store information about your preferences, allowing us to customize the Services according to your individual interests;

c. recognize you when you return on the Service.

We may tie information that we collect automatically to personal data about you that we collect from other sources or that you provide to us.

Please note that the information provided herein is for general reference only. We encourage you to refer to the information made available when accessing the Services.

We use Cookies for several important reasons. First, we use Cookies for "essential" or "functional" purposes, meaning they enable various features of the Services. Certain other "analytics" or "performance" Cookies track how the Services are used or perform, and how users engage with the Services.

Please note, the specific Cookies and technologies we use are subject to change in accordance with the "Changes to This Notice" section below. See your browser's settings menu for a list of the Cookies currently in use on our Services. You may contact us using the information indicated in the section below if you have questions about any specific Cookie.

We may set Cookies, or they may be set via our Services by a third party:

- First party Cookies: these are Cookies set by the Service, either by us, or by a third party at our request;

- Third party Cookies: these are Cookies that are set by a party other than that of the Service;

- Social media Cookies: the Services uses Cookies set by social websites or applications (such as the Facebook "Like" button) which enables you to share and engage with our content via these social websites or applications. By allowing these Cookies, these social websites or applications may be able to track your browser activity and build up a profile of your interests.

Essential and Functionality Cookies

These Cookies are necessary for the proper functioning of our Service. They enable you to navigate our Services and use its features, such as accessing secure areas. These Cookies also allow us to remember choices you make on our Services (such as your username, language, or region) and provide enhanced, more personalized features. Without these Cookies, certain services you have requested cannot be provided. They are usually set in response to actions you have taken that constitute a request for services, such as setting your privacy preferences, logging in or filling in forms. These Cookies do not store any personal data.



Analytical/Performance Cookies

We use these Cookies to analyze how visitors use our Services and to monitor its performance. For example, we may use Google Analytics to collect information about your online activity and interactions with our Service.



Targeting Cookies

We may use these Cookies to deliver content that is more relevant to your interests. They may be used by third-party companies to build a profile of your interests and show you relevant advertisements on other sites.

When you first visit our Service, a banner will appear requesting your consent to set non-essential Cookies on your device. You can choose to accept or reject specific categories of Cookies or continue browsing without expressing a choice. You can manage your Cookie preferences through your browser settings and as indicated in the Section 4 below. However, please note that disabling certain Cookies may affect the functionality of our Service.

The Cookies we use are either session Cookies, which are deleted when you close your browser, or persistent Cookies, which remain on your device for a set period or until you delete them. We keep data collected through Cookies in compliance with applicable laws and retain it for only as long as necessary for the purposes described.

Some Cookies may be set by third parties, such as Google Analytics or advertising partners. These third parties may collect and process information about your browsing activities for their purposes. We recommend reviewing the Privacy Policies of these providers for more details on their practices.

You have the right to:

a. Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

b. Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate personal data that we hold about you corrected.

c. Request erasure of your personal data. This enables you to ask us to delete or remove personal data after we no longer need to process it.

d. Object to Processing of your personal data if we are relying on our legitimate interest (or those of a third party) and your particular situation makes you want to object to processing on this ground. You also have the right to object if we are processing your personal data for direct marketing purposes.

e. Request the restriction of Processing of your personal data. This enables you to ask us to suspend the processing of personal data about you if, for example, you want us to establish its accuracy or the reason for processing it.

f. Request the portability of the personal data you provided to another party, where your personal data is part of a processing (i) based on (a) a contract with you or (b) your consent, and (ii) is carried out by automated means.

If you want to review, verify, correct or request erasure of your personal data, object to the processing of your personal data or request that we transfer a copy of your personal data to another party, please contact: support@luv.ai.

You have a right to lodge a complaint with your local supervisory authority (a list of EU and UK national data protection authorities can be found here (EU) and here (UK) if you have concerns about how we are processing your personal data. We ask that you please attempt to resolve any issues with us first, although you have a right to contact your supervisory authority at any time.

You can control Cookies or give/withdraw your consent to information collection in several ways.

First, by using the "consent management tool" on our Services as accessible from the Cookie banner upon your first visit.

Moreover, many browsers allow you to change the settings such that the browser will either allow or block the installation of Cookies. You may delete all Cookies stored by your browser using your browser's privacy menu.

Third parties may offer you a choice as to whether or not to have your information collected for that purpose. To learn more about, or to opt-out of, Google's analytic and marketing websites, visit Google Analytics Terms of Use, the Google Privacy Notice, or Google Analytics Opt-out. To learn more about how to opt out of Google's use of Cookies, visit Google's Ads Settings.

We may update our Cookies Notice to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the most current version of this Cookie Notice with its effective date on our Service. Where such changes are substantial, we will notify you of the expected changes prior to their entry into force.

If you have any questions or require further clarification regarding our Cookies Notice, please contact us at: support@luv.ai or directly report in the Services in the "Contact" section.